Limoges Boxes Lemovicum Frequently Asked Questions

Where is located Lemovicum ?
Lemovicum is located in Limoges city in France.
Limoges is located less than 500 kms far from Paris.
Our location allow our studio GR Atelier d'art de Limoges to obtain the Limoges french signature "Limoges France" to certify the authenticity of your Limoges boxes displayed in Lemovicum.

Are all Lemovicum Limoges boxes genuine and authentic ?
Yes.
All Limoges boxes displayed in Lemovicum.com are authentic and genuine hand painted collectible Limoges porcelain boxes.
All Lemovicum porcelain boxes bear the famous Limoges signature with our studio Brand Mark GR.
Our Limoges boxes bear the below signature :
peint-main ( = hand-painted )
Limoges - France ( = origin of our Limoges boxes )
GR ( = our copyrighted brand mark )

How can I personalize my Limoges boxes o­n Lemovicum ?
A free stylized hand written personalization could be added o­n most of Lemovicum boxes ( a precision about this subject is precised in each box details ).

To personalize your Limoges box o­n Lemovicum :
- in your shopping cart, put your wished personalization in blank field for PERSONALIZATION 1,
- click o­n UPDATE button.
To personalize your Limoges authenticity certificate o­n Lemovicum :
- in your shopping cart, put your wished personalization in blank field for certificate 1,
- click o­n UPDATE button.

How much may I pay for the personalization ?
Nothing.
The hand painted personalization is a FREE service provided by Lemovicum.

Does my personalization delay my delivery ?
No.
The personalization does not delay your shipment nor your delivery.

How my boxes will be packed ?
Your Limoges boxes will be eye-checked before shipment to ensure a no-default Limoges product.
After checking, your box is cleaned and delicately wrapped in a blue silk paper fold + a protective plastic wrapping paper.
You box is then packed in an individual elegant blue carton box bearing in gold letters our studio name GR - ATELIER D'ART DE LIMOGES - France.
All of this package is then packed in reinforced 2 folds export carton and fixed with plastic foam protective elements.
All these cares ensure you a reliable and safe protection for your Limoges boxes.

How my boxes will be delivered ?
Lemovicum use for all shipping UPS express air service.
As a result, you have for each of your shipments a personal UPS tracking number to follow your parcel.
We deliver in New-York in 1 business days o­nly !
We delivery all other US states in 2 business days o­nly !
This way of shipment ensure you a reliable, safe and guaranteed delivery in best conditions as fast as possible directly to your delivery address.

How may I pay for shipping and customs ?
We assume, manage and pay for all customs purposes and duties.
The shipping costs depend o­n current promotions and offers o­nline.

How can I get an additional discount ?
The best way to be sure of beneficiating of additional discount and special offers is to subscribe our mailing list.
Like this, you will beneficiate of all news from Lemovicum and obtain extra offers, coupons and offline promotional offers.
We regularly put o­nline special promotions based o­n volume or quantity or o­n collections.
Check regularly Lemovicum to see the current promotion !

Is payment safe o­n Lemovicum ?
Yes.
We use the last Thawte 128 bits SSL secure encrypted process, the best o­ne available o­n the market.

When will I be debited for my purchase ?
We will debit your credit card o­nly o­n Shipment day.
If your order is over $ 500, you will beneficiate of VIP dealing and our Commercial Manager will contact you to check and deal with your order. For all order over $ 500 a 50% deposit will be requested upon order confirmation receipt from your part after our Commercial Manager checkings.